Cabana Home accepts exchange within 5 days period after a purchase is made. However, only with the terms and conditions from below:
♦ Original condition with packaging. Whereby if there are any wear and tear or any other signs of physical misused Cabana Home is unable to accept return or exchange upon inspection. For instances, wear and tear materialize in many forms; stains, torn or scratched due to physical misused or any other form of failure to properly care for furniture pieces. Since Cabana Home has the rights to reject any unqualified merchandises. Excluding any manufacturing defects that Cabana Home will gladly look into.
♦ For the sake of hygiene purposes as well as fair trading to both parties Cabana Home is unable to undergo exchanges to any of these merchandises stated below
1. Leather purchases
2. Merchandises marked as ‘Grab It Now’ or any other mode of discounted pieces
3. Merchandises are taken ‘As It Is’
Please note exchange enquiries can only be entertained from Monday to Friday between 10 to 5 PM.
Good news is Cabana Home doesn’t charge re-stocking fees as we would still want to nurture a hassle-free process. However, the delivery cost is compulsory. Nothing an additional delivery of up to $80- $150 will be charged for the collection of returned furniture as well as disassembly services, depending on the purchase as well as delivery rate. Our customer service executive will be contacting you to arrange for an allocated date and time.
Furthermore, merchandises that are mishandled during delivery will be replaced with the same piece or given a store credit of the same value to exchange with in-store merchandises that are similar in style or a completely different design. Additionally, a refund is another mode to resolve this issue if there are no other fascinating finds in our catalogue you can replace with. Review our refund policy for more details.
Cabana Home strives to deliver the best of customer experience. Goods sold are non-refundable. Nothing refund is only an acceptable mode for merchandises that has manufacturing defects. Subsequently, Cabana Home only accepts store credit or gift vouchers for any other issues, but are not limited to, a change of preference, inappropriate fittings, etc. Regardless if the refund is approved, Cabana Home will briefly issue a refund which will take up to 14-21 of office working days for any mishandled merchandises during delivery or irreplaceable manufacturing defects.